STORE POLICY

BACKORDERS

Upon occasion I may either run out of an item or there may be a delay in product readiness. I will note these out-of-stock items on the web site as soon as possible. If you place an order and an item is out of stock or delayed, I will notify you and afford you the choice of a refund or a substitution before we process your order. I apologize in advance for any inconvenience that this may cause you.

RETURNS

All of our products come to you safety sealed. If that seal has been compromised, the item can not be returned.

Soaps

Due to the personal nature of  handmade products and risk of contamination, we cannot accept returns.

Jewelry

If you are not satisfied with your order, please contact me. If a return is authorized,  return the unopened, unworn item to me, packed in the original manner,  within ten days for a full-refund of the purchase price.

SHIPPING

At this time we ship within two business and only via USPS (United States Postal Service) via Priority Mail or First Class Mail with Delivery Confirmation. Your shipping costs are figured at the time of check out. If you have paid $1 or more over the actual shipping cost, I will refund that difference via Paypal. I do use Delivery Confirmation on every package shipped. If the Post Office confirms that the package was delivered, and you have not received it, I am sorry but I can not replace it.

If a  package is returned  marked ‘Refused’, ‘Unclaimed’, or ‘Invalid Address’ by the USPS  I will refund  the purchase price minus shipping costs and minus a 20% restocking fee. I will not send the package again.

Please indicated if  you want your package insured.

INSURED PARCELS

DAMAGED SHIPMENT 

If your  product has been damaged during shipping, save all of the shipping materials and do not use the product.  Damages must be reported to USPS  immediately. Please, inspect all packages at the time of receipt.
 

CONCEALED DAMAGE

  If, when you unpack your order, you discover damaged merchandise, please follow these steps:

1. Save the original box and all packing material.

2. Take the box and the contents, including your order, to the Post Office.